Shipping & Returns

1. Shipping summary

Free-shipping thresholds are calculated using the merchandise subtotal after coupons, discounts, and promotions, excluding shipping, customs duties, import taxes, bank charges, carrier fees, and other surcharges. Available methods and charges shown at checkout when the order is submitted control the particular order.

2. Processing and lead times

• In-stock Taiwan orders normally ship within 2 business days after payment or order confirmation.
• In-stock international orders normally ship within 3–5 business days after credit-card payment is confirmed.
• Pre-order or custom goods are generally prepared within one month, unless a different lead time appears on the product page, quotation, order confirmation, or another written agreement.
• Business days exclude Saturdays, Sundays, Taiwan public holidays, and days on which the relevant carrier does not collect parcels.

Processing and transit times are separate. Large orders, payment review, stock shortages, custom approval, peak periods, weather, customs, carrier disruption, or another event outside reasonable control may extend the estimated time. We will provide reasonable notice of a material delay.

3. Taiwan shipping

• Home-delivery carriers may include Chunghwa Post or Black Cat.
• 7-ELEVEN pickup is available; cash on delivery is offered only when shown as available at checkout.
• Taiwan-main-island home delivery normally takes 2–3 business days after dispatch.
• Taiwan-main-island 7-ELEVEN pickup normally reaches the store within 1–2 business days after dispatch.
• Offshore islands, remote areas, holiday periods, severe weather, and logistics peaks may require more time or may not support every shipping or payment option.

All delivery periods are estimates and are not an unconditional guarantee of arrival on a particular date.

4. International shipping

International orders are primarily sent by FedEx International Express. Depending on destination, contents, service availability, customs restrictions, and operational requirements, we may also use postal EMS, USPS, or another tracked carrier. Some shipments to the United States may be completed locally by USPS.

International transit normally takes 5–7 business days after dispatch. This does not include the 3–5-business-day processing period before dispatch or time required for customs inspection, import procedures, local holidays, remote-area transfers, or other delay outside the carrier's reasonable control.

Some countries or regions may restrict delivery of jewelry, precious metal, gemstones, certain declared values, sanctioned goods, or controlled exports. If we cannot accept or complete delivery, we will contact you and handle cancellation and refund according to the order status.

5. Customs, duties and import taxes

• Unless checkout expressly states that they are included, import duties, import VAT/GST/sales tax, clearance charges, carrier-advancement fees, storage charges, and other destination charges are payable by the recipient.
• You must provide genuine recipient details, identification, tax numbers, and other clearance documents required by customs or the carrier and cooperate within the stated deadline.
• Customs valuation, tariff classification, inspection, tax, and release are determined by the destination authority. We cannot guarantee the amount charged or the time required.
• Actual return, disposal, storage, or related costs caused by refusal to pay duties, failure to provide documents, or failure to clear the parcel may be deducted from a refund to the extent permitted by law.

6. Tracking, coverage, delivery and risk

• Every parcel has tracking. Tracking may not update until the carrier performs its first scan.
• Every parcel is covered by shipping insurance or carrier liability applicable to the selected carrier and service. Scope, declared value, exclusions, evidence requirements, and compensation are governed by the carrier or insurance terms.
• Inspect the outer parcel, seals, and goods on receipt. If there is visible damage, retain all packaging and shipping labels and contact us promptly with photographs.
• Risk of accidental loss or damage passes when the goods are delivered to you or a recipient designated by you, except where mandatory law provides otherwise.

If tracking shows delivery but you cannot locate the parcel, immediately check with household members, building management, neighbours, and the carrier, then contact us so that we can assist with a delivery investigation.

7. Address changes and failed delivery

Before submitting an order, confirm the recipient name, telephone, email, postal code, country, and full address. Contact us promptly if a change is needed. We cannot guarantee a change after packing, label creation, or dispatch has started.

• We bear reasonable costs caused by our error or an error in shipping arrangements for which we are responsible.
• Actual return, re-delivery, storage, address-correction, or related costs caused by an incorrect or incomplete address, refusal, non-collection, expiry of the pickup period, inability to contact the recipient, unpaid duties, or failed clearance may be charged to the customer to the extent permitted by law.
• For re-delivery, the customer must first pay actual re-shipping costs and any outstanding related charges. Re-delivery remains subject to product, address, and carrier availability.
• If returned goods are damaged, lost, or cannot legally be re-delivered, we will handle the matter according to the circumstances and applicable law.

8. Cancellation before shipment

To request cancellation, contact us promptly through Contact Us or email. We will reasonably assist where the order has not shipped and has not entered irreversible custom production, packing, or logistics processing.

• If we cancel because of shortage, an obvious pricing error, payment issue, delivery restriction, or another reasonable cause, collected amounts will be returned through the original payment method.
• After dispatch, the return provisions of this Policy apply instead of pre-shipment cancellation.
• Goods genuinely made to the customer's specifications or clearly personalised may not be cancellable once production begins. This does not affect rights concerning defects, non-conformity, or another remedy that cannot legally be excluded.

9. Return request periods

The following periods apply to change-of-mind returns of ordinary, non-custom, non-defective goods. If mandatory local law provides a longer period or greater protection, that law applies.

Rights concerning goods that are defective, damaged, incomplete, incorrect, or not as described are not automatically lost merely because an ordinary change-of-mind period has expired.

10. Return eligibility

Unless applicable law provides otherwise, a change-of-mind return should meet the following conditions:

• Notice is given within the applicable period together with the order number and enough information to identify the purchaser.
• The goods have not been worn or used beyond handling reasonably necessary to establish their nature, characteristics, and functioning.
• The goods, accessories, gifts, certificates, tags, hygiene seals, and original packaging should be returned as complete as reasonably possible.
• The return must be safely packed to prevent impact, tangling, scratching, deformation, or loss in transit.
• Natural texture, colour, shape, or reasonable workmanship variation in natural gemstones, pearls, minerals, and handmade products is not necessarily a defect.

If handling beyond what is necessary, misuse, poor storage, damage, or missing material causes demonstrable loss in value, we may adjust the refund to the extent permitted by law. We do not charge a fixed restocking fee or ordinary administrative fee.

11. Goods excluded from ordinary returns

Only where permitted by applicable law and clearly disclosed before purchase, the following may be excluded from no-reason or change-of-mind returns:

• Goods genuinely made to the customer's individual specifications or clearly personalised. Selection from existing website sizes, colours, chain lengths, or other standard options does not by itself make an item custom-made.
• Earrings or other sealed goods not suitable for return for health or hygiene reasons after the hygiene seal has been removed or broken following delivery.
• Other goods expressly excluded from cancellation, withdrawal, or rescission by applicable law.

DailyBeautyJewel earrings use sterling-silver posts or sterling-silver fish hooks and are supplied with a hygiene seal. A return may still be requested under the ordinary rules while the seal is intact and the item is unused. Once the hygiene seal has been removed or broken, a change-of-mind return may be refused unless the item is defective, damaged, incorrect, not as described, or applicable law provides otherwise.

No exclusion removes rights concerning defects, safety, incorrect goods, non-conformity, or another consumer remedy that cannot legally be limited.

12. Defective, damaged, missing or incorrect goods

If goods arrive damaged, defective, incomplete, incorrect, or inconsistent with the order, contact us promptly. To preserve shipping evidence and accelerate review, please provide the following where possible within 48 hours after receipt:

• the order number, name, and order email;
• a description of the issue and the requested outcome;
• clear photographs or video of the goods, outer parcel, inner packaging, shipping label, and affected area; and
• other reasonable evidence requested by the carrier.

Failure to report within 48 hours does not automatically extinguish statutory rights concerning defects, conformity, warranty, or another protected remedy. Depending on applicable law and the circumstances, we will provide an appropriate repair, replacement, price reduction, refund, or other remedy and bear reasonable return costs for confirmed defective, damaged, or incorrect goods.

13. Return shipping costs

• Defective goods, delivery damage, missing goods, incorrect goods, or an error in our or the carrier arrangements for which we are responsible: DailyBeautyJewel pays reasonable return costs.
• A Taiwan consumer exercising a statutory seven-day distance-transaction rescission right: handled under mandatory Taiwan law, without charging return costs that the law does not allow us to pass to the consumer.
• EU, EEA, or UK change-of-mind return: the customer pays the direct return cost where this was disclosed before purchase and applicable law permits it.
• United States and other voluntary change-of-mind returns: the customer pays the direct return cost.
• Return caused by an incorrect address, refusal, non-collection, failed clearance, or inability to contact the recipient: handled according to actual costs and applicable law.

A parcel returned collect, COD, or by an unnecessarily expensive service without approval may be refused or the unreasonable additional cost may be deducted where permitted by law. A legally effective cancellation, withdrawal, or rescission notice does not fail solely because prior return authorisation was not obtained.

14. Refund calculation and timing

14.1 Refund amount

• A refund is based on the amount actually paid for the goods, with coupons, discounts, and promotions allocated reasonably across the original order.
• We do not charge a fixed restocking fee or ordinary administrative fee.
• For a partial return from an order that originally qualified for free shipping, we do not retroactively charge the shipping fee even if the retained merchandise falls below the original threshold.
• For a partial return, original shipping is not normally refunded proportionately unless applicable law requires otherwise.
• For defective, damaged, or incorrect goods, we refund the relevant merchandise amount and original delivery cost that is reasonably or legally refundable.
• For a full EU, EEA, or UK statutory withdrawal or cancellation, the lowest standard delivery charge is refunded as required by applicable law. Any extra amount paid for a more expensive delivery option is normally not refunded.
• For a voluntary United States or other-region change-of-mind return, original shipping is normally non-refundable.
• Customs duty, import tax, or another destination-government charge is normally not refunded by DailyBeautyJewel. Apply to the relevant customs or tax authority under its local procedure.

14.2 Refund method and timing

Refunds are generally made to the original payment method. After eligibility is confirmed, we normally complete our internal processing or submit the refund instruction to the original payment channel within 3–5 business days.

After a credit-card refund is submitted, the time before it appears on a statement or account depends on ECPay, the acquiring bank, the issuing bank, and the payment provider. It may normally take 14–21 business days and may appear on the next statement. Different payment methods, international cards, exchange rates, bank charges, and applicable law may produce different results.

Where applicable law requires refund within a specific period, we will follow that law. Where legally permitted, we may wait until the returned goods are received or the customer supplies evidence of return.

15. Exchanges

DailyBeautyJewel does not normally offer direct exchanges. A customer with an eligible return may return the original item under this Policy and place a new order separately.

An exchange may be arranged only in an exceptional case approved in writing by customer service or the supplier. Approval, stock, price difference, return method, and shipping cost are determined case by case. Appropriate statutory remedies remain available for defective or incorrect goods despite this general exchange limitation.

16. Return procedure

1. Contact us within the applicable period through Contact Us or sales@dailybeautyjewel.com.
2. Provide the order number, name, order email, item, reason, and requested outcome. Include photographs or video for defective, damaged, or incorrect goods.
3. Wait for the return address, necessary documents, shipping method, and case instructions. Do not send goods to an unconfirmed website address.
4. Pack the goods safely and use a tracked service. Keep the receipt and tracking number until the case is completed.
5. After receipt and inspection, we will notify you of the return result and the refund, repair, re-delivery, or other resolution.

The sender, contents, and value of a returned parcel must be declared accurately. An international return should be marked as returned goods as instructed by customer service. Additional cost caused by false declaration or failure to follow reasonable return instructions will be handled according to the circumstances and applicable law.

17. Coupons and Rewards

Where restoration conditions are met, a coupon will be restored by the system or after customer-service review, or an equivalent coupon will be issued. Restoration is not guaranteed to be immediate or automatic unless the website expressly states otherwise.

17.1 General coupons

• Merchant-responsibility cancellation, full-order cancellation, or full refund: normally restored.
• Customer's lawful full-order return: may be restored subject to the order and coupon conditions.
• Partial return: the entire coupon is not restored.
• Fraud, abuse, chargeback, or improper acquisition of a benefit: not restored.
• If the original coupon expires before the refund is completed, customer service may decide whether to issue an equivalent coupon and set its validity by considering the reason, original remaining term, and any abuse.

17.2 New-member coupons

• Full cancellation before shipment, cancellation because of our shortage, full refund for defective goods, or another complete refund: normally restored once.
• Partial return: not restored.
• Multiple-account use, promotion abuse, fraud, or chargeback: not restored.
• Restoration preserves the original coupon opportunity or supplies an equivalent coupon; it does not create a second new-member status. Linking Google to an existing member also does not issue another new-member coupon.

17.3 Rewards coupons and qualifying spend

• Full cancellation before shipment or cancellation because of our shortage: the Rewards coupon is normally restored and the order is excluded from qualifying spend.
• Full refund: the Rewards coupon is normally restored and all qualifying spend from the order is deducted.
• Partial return: the entire Rewards coupon is not restored, and qualifying spend is deducted according to the amount refunded for the returned goods.
• Fraud or chargeback: the coupon may not be restored, but all related qualifying spend is still deducted.
• If a Rewards coupon has expired, customer service may restore it for its former remaining period or manually issue another coupon depending on the circumstances. Refunded qualifying spend is still deducted.

18. Regional consumer rights

This Policy states our general operating rules and does not replace mandatory consumer-protection law. If this Policy conflicts with a right that cannot legally be excluded or limited, the mandatory right applies.

19. Contact us

For shipping questions, address changes, cancellation, returns, defects, coupons, or Rewards, use Contact Us or email sales@dailybeautyjewel.com.